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Client Satisfaction Survey
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Client Satisfaction Survey
*
indicates required field
Date:
*
Strata Plan#:
*
Name:
*
Position on Council:
*
Email:
*
Strata Manager's Name
*
Building Name:
*
On a scale of one to five, one (1) being
very dissatisfied
and five (5) being
very satisfied
, please rate the following:
1. The guidance of your Property Manager provides in general areas of strata management:
1
2
3
4
5
2. Your Strata Manager’s knowledge of your corporation’s financial affairs:
1
2
3
4
5
3. The timeliness with which your Strata Manager deals with building problems and council directives:
1
2
3
4
5
4. Your Strata Manager’s effectiveness in gaining the confidence of Council:
1
2
3
4
5
5. Your Strata Manager’s ability to obtain good value from service contractors and trades:
1
2
3
4
5
COMMUNICATION -
Please indicate
YES
or
NO
6. Is Council receiving the Council meeting agenda early enough ahead in order to prepare?
YES
NO
If No, please comment:
7. Are meeting minutes being prepared, reviewed and distributed (or otherwise made available) to owners within 2 weeks of the meeting?
YES
NO
If No, please comment:
8. Are phone and/or e-mail messages being replied to within 1 to 2 business days?
YES
NO
If No, please comment:
9. Is Council directed correspondence being prepared and mailed in a timely manner?
YES
NO
If No, please comment:
10. Is effective use being made of your strata’s maintenance calendar
YES
NO
If No, please comment:
11. Is the Strata’s Website Client Portal user friendly?
YES
NO
If No, please comment:
ACCOUNTING & ADMINISTRATION
On a scale of one to five, one (1) being
very dissatisfied
and five (5) being
very satisfied
, please rate the following:
12. Our effectiveness in responding to your questions about the Financial Statements we provide:
1
2
3
4
5
Comments
13. Our Receptionist’s helpfulness in handling your calls and personal attention to our office:
1
2
3
4
5
Comments
14. Your satisfaction with the response when you contact our office (by phone, email, fax):
1
2
3
4
5
Comments
15. Your overall satisfaction with our after-hours emergency service:
1
2
3
4
5
Comments
16. Your satisfaction with Quay Pacific’s service in general:
1
2
3
4
5
Your Suggestions:
1. Please list the things we need to improve upon the most:
2. Please list the few things you feel Quay Pacific does particularly well:
3. Please make any other suggestions or comments for our attention:
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