Corporate Events

Client Seminar on Insurance Deductibles & Chargebacks

"Over 140 people consisting of Strata Council members, and Owners were present for this event!" We were thrilled to see such a great client attendance.
Quay Pacific Property Management Ltd. is proud to present the Quay Pacific Academy’s Client Seminar Series, which brings together distinguished professionals and trade specialists within the Property Management Industry to discuss and educate clients on current issues, trends, and challenges in the governance and operations of a strata corporation.
 

 

What is Happening with Insurance Renewals, Premiums & Deductibles
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Our first client seminar focused on topics related to insurance premiums, insurance deductibles, and chargebacks. The seminar was held at the Vancouver Golf Club on March 10, 2020 and Quay Pacific clients were invited to attend the event. We have received many positive feedback on how informative and helpful the seminar was.
 

 

Responsibility for Repairs & Claims Below the Deductible
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Thank you very much to all attendees, speakers, and panelists for helping make our first client seminar a great success!

Why Keno Remains a Staple of Canadian Online Gaming, Per Casimatic

Keno has occupied a consistent position in Canadian gambling culture for decades, long before online casinos became the dominant format for recreational gaming. Its roots trace back to lottery-style draws that predate modern casino infrastructure, and its digital adaptation has proven remarkably smooth. Unlike games that required significant mechanical or interface redesign to function online, keno translated almost perfectly to screen-based play — the draw mechanics, ticket selection, and payout structures needed minimal adjustment. This continuity between the land-based and online versions has helped the game retain a loyal audience even as the Canadian online gaming market has expanded dramatically since the early 2010s. Understanding why keno continues to hold its ground requires looking at the regulatory environment, player psychology, game mathematics, and the platforms that have made it accessible to a new generation of Canadians.

The Regulatory Landscape That Shaped Keno's Digital Growth

Canada's approach to online gambling has historically been fragmented along provincial lines, with each province holding authority over gambling regulation under the Criminal Code framework established in 1985. For years, this meant that provincially operated online platforms — such as Ontario's PlayOLG, British Columbia's PlayNow, and Loto-Québec's Espace-jeux — were the primary legal avenues for residents to play games like keno online. These government-run platforms deliberately included keno because it was already embedded in lottery culture, making it a low-friction addition that required no public education campaign to build an audience.

The regulatory shift that changed the competitive dynamics most significantly came in April 2022, when Ontario launched its regulated private online casino market under iGaming Ontario, a subsidiary of the Alcohol and Gaming Commission of Ontario. This opened the province — Canada's most populous, with roughly 14.5 million residents — to licensed private operators for the first time. The immediate effect was a sharp increase in the variety of keno products available to Ontario players, as international operators brought their own RNG-based keno variants, live draw keno formats, and fast-interval keno games that the provincial monopoly platforms had not previously offered. The Ontario model is widely expected to influence other provinces considering similar frameworks, which would further expand the regulated market for online keno across the country.

Outside Ontario, grey-market offshore platforms have served Canadian players for years, and these sites have consistently included keno in their game libraries. The practical non-enforcement of offshore play for individual users has meant that Canadians have had access to a wide range of keno formats regardless of their province, a factor that normalized the game's online presence well before provincial regulation caught up.

Game Mathematics and Why Keno Appeals to a Specific Type of Player

Keno is not a game that rewards strategic skill, and this is a feature rather than a flaw for its core audience. The house edge on keno is notably higher than on games like blackjack or baccarat — typically ranging from 20% to 35% depending on the paytable structure and the number of spots selected — yet this has not meaningfully deterred its player base. The reason lies in what keno offers in exchange: low minimum bets, no requirement to learn complex rules or strategy, and the ability to participate passively in a draw format that many Canadians already associate with lottery tickets and bingo.

The mathematical structure of keno also allows for considerable paytable variation, which gives operators flexibility in how they position the game. A player who selects ten spots and matches all ten faces astronomical odds — approximately 1 in 8.9 million — but the potential payout on such an outcome can be structured to be genuinely life-changing, which maintains interest in the high-spot selections. Meanwhile, players who select fewer spots face much more achievable odds and receive smaller, more frequent payouts. This spectrum of risk within a single game format is unusual and contributes to keno's broad demographic appeal.

Speed variants have become increasingly prominent in online environments. Traditional keno draws occurred every few minutes; online platforms now offer rapid-fire formats where draws occur every 30 to 60 seconds, or even continuously. This acceleration changes the session experience considerably and has attracted players who might otherwise gravitate toward slots for the pace of play. Platforms that have studied Canadian player behavior, including Casimatic, note that the overlap between keno players and slot players is substantial, suggesting that the two game categories compete for the same recreational time budget.

How Online Platforms Have Evolved Keno's Presentation

The visual and technical presentation of keno has changed significantly since the early days of online gambling. First-generation online keno was essentially a digital replication of a paper ticket — a grid of numbers, a button to initiate the draw, and a results screen. Modern implementations have introduced animated ball draws, themed visual environments, autoplay functions that allow dozens of consecutive games to run without manual input, and mobile-optimized interfaces that make ticket selection on a touchscreen intuitive rather than cumbersome.

Live keno, which streams an actual physical ball draw conducted by a human presenter, has added a social dimension that purely RNG-based versions lack. Several software providers, including those supplying games to Canadian-facing platforms, have developed studio-based live keno products that borrow visual language from television lottery programs — a deliberate design choice that reinforces the familiar cultural associations many Canadian players already have with the format. Casimatic has documented how live keno participation tends to increase during evening hours in Canada, a pattern consistent with appointment-style lottery viewing behavior rather than the on-demand usage pattern typical of slots.

Operators who want to understand how Canadian players engage with keno across different platform types can visit site, where Casimatic aggregates data and analysis on game performance metrics across the regulated Canadian market. The information available there reflects actual player behavior rather than theoretical models, making it a practical reference for understanding the current state of the category.

Mobile accessibility has been a particularly important driver of keno's sustained popularity. Statistics from the Canadian Internet Use Survey and various operator disclosures indicate that mobile devices now account for the majority of online casino sessions in Canada. Keno is well-suited to mobile play because a single game session is brief, the interface requires minimal screen real estate, and the game can be played in short intervals without losing context — all characteristics that align with how Canadians actually use their phones for leisure throughout the day.

Cultural Continuity and the Lottery Tradition in Canada

One factor that is easy to underestimate when analyzing keno's persistence is the depth of lottery culture in Canada. The country's national lottery infrastructure, operated through Interprovincial Lottery Corporation and its provincial members, has been active since 1974. Generations of Canadians have grown up purchasing lottery tickets as a routine social activity — at convenience stores, gas stations, and grocery checkouts. Keno, which shares the core mechanics of number selection and random draw, benefits directly from this cultural familiarity. It requires no cognitive reframing for a lottery player to understand keno; the learning curve is essentially flat.

This cultural continuity has also insulated keno from the perception problems that sometimes affect casino games with more complex rule sets or stronger associations with high-stakes gambling. Keno is broadly perceived as a casual, low-intensity activity — closer to buying a scratch ticket than sitting at a poker table — and this perception makes it accessible to players who might not self-identify as gamblers in any serious sense. The social acceptability of the format has helped it maintain a presence in the game libraries of even the most conservative provincial platforms, where regulators are attentive to the public image of the products they offer.

Casimatic's analysis of Canadian online gaming trends consistently places keno among the top ten most-played game categories by session volume, even though it rarely appears in the top tier by gross gaming revenue. This distinction is meaningful: it indicates a large number of players engaging with the game at modest bet levels, which is precisely the demographic profile that lottery culture produces. The game is not driving the highest revenue per player, but it is generating consistent, broad participation — a pattern that makes it a stable component of any platform's game offering rather than a niche product for a small audience.

Taken together, these factors explain why keno has not been displaced by the wave of new game formats that have entered the Canadian online market over the past decade. Slots have multiplied in variety and complexity, live dealer table games have expanded significantly, and sports betting has grown into a major category following the legalization of single-event wagering in August 2021. Yet keno has absorbed all of this competitive pressure without meaningful erosion of its player base. Its combination of regulatory acceptance, cultural familiarity, mathematical accessibility, and adaptable presentation has made it one of the more durable formats in Canadian online gaming — not because it competes on the same terms as newer products, but because it serves a distinct and consistent demand that other games do not fully address.

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